blackboardsupport@wccc.edu
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What version of Internet Explorer is on my computer? Configuring Internet Explorer Version 8(Includes setting Blackboard as an Approved Site) Configuring Internet Explorer Version 9(Includes setting Blackboard as an Approved Site) The Blackboard web site seems to be down (I get a "page not found" or similar error). I can log into Blackboard, but can't find my class. I can't post anything to the class discussion board. My professor wants files in RTF — what is that? I am having trouble getting into the "Virtual Classroom" chat. |
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I am having trouble downloading and/or opening a file. I was booted out of a test and Blackboard will not let me take it again! I am using AOL despite all the warnings about doing so. I am not getting email from my instructor or classmates. I am having trouble getting into the college's MyWCCC email account. Contact information for WCCC Blackboard Support Chat will not work on my Macintosh. I'm having trouble entering text in a text box. (Turning off the Visual Text Box Editor) |
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What version of Internet Explorer is on my computer?There are a couple of ways to determine which version of Internet Explorer you are using, but the best way is to choose Help and then choose About Internet Explorer. If you do not see the word Help, click on >> to the right of Tools or Page and then choose Help. For help configuring Version 8 Click Here. For help configuring Version 9 Click Here. Return to Top Dealing with Pop-up Blockers View VideoWCCC has Single Sign On. This means you have one username and password for MyWCCC and Blackboard. To login to Blackboard you must first log into MyWCCC. After logging into MyWCCC click on the Access Blackboard link and Blackboard will open in a new window. If by chance the window is blocked, you will need to disable or turn off Pop-up blockers. This is not as much of an issue as in the past, but if you are having an issue, then diable your Pop-up blocker. First, determine which version of Internet Explorer your are using by clicking here. Then follow the directions to configure your version. It is possible to have more than one pop-up blocker installed on a computer. For example, some anti-virus, spam, or firewall programs include pop-up blockers. There are even extra toolbars that can be added to Internet Explorer that contain pop-up blockers. Three of the more popular ones are Google, Yahoo, and Bing. For help with these possible pop-up issues select the appropriate name Google, Yahoo, Bing. Sometimes pop-up blockers can be temporarily turned off by holding down the CTRL or ALT key on your keyboard. Try holding down one of these keys while left clicking on the Blackboard link in MyWCCC. Or Right Single Click on the word Blackboard below the Blackboard tab then left click on Open in New Window in the shortcut menu that appears. Return to Top The Blackboard web site seems to be down (I get a "page not found" or similar error).Either you are not connected to the Internet or there may be problems on our end. To troubleshoot this error perform the following test. Are you able to gain access to http://cnn.com or another web site? If so, there may be problems on our end. Please call or email us right away. If you cannot reach CNN or other web sites then your connection to the Internet is not operating. Contact your Internet Service Provider. Return to Top I cannot log into Blackboard.Remember that you will not be able to enter your online course until the first day of classes. See Getting Started for more information on your username and password. Return to Top I can log into Blackboard, but can't find my class.
Return to Top I can't post anything to the class discussion board.This probably means that your browser is out of date and cannot properly read the coding language in which online courses are written. To determine whether your browser might be the problem, see the Browser section of Basic Skill & Requirements. For step-by-step instructions click here.? Return to Top My professor wants files in RTF — what is that?RTF stands for Rich Text Format; it is a universal word processing format. You can open an RTF file using most word processing programs (like Microsoft Word) and on any platform (PC or Macintosh). To save your work in RTF format, go to the File menu in your word processing software and choose "Save As." Use the drop down menu under the text box with the file name to select "Rich Text Format (RTF)." RTF files that contain images can get quite large. Saving the file as a Word file will actually make the file smaller.
NOTE: If you're using a Mac, follow these steps and then add .rtf to the end of the file name. This is necessary so that users on PCs will be able to open the file. Return to Top I am having trouble getting into the "Virtual Classroom" chat.Try the following remedies:
Return to Top I am having trouble downloading and/or opening a file.There are a couple of different ways to open or download files, see the How Do I? on Downloading Files from Blackboard for more information. Return to Top I was booted out of a test and Blackboard will not let me take it again!Contact your instructor immediately to let he or she know what happened. Please read Strategies for Successfully Completing Online Assessments for more information. Return to Top I am using AOL despite all the warnings about doing so.You are very brave. It is certainly possible to use AOL as your Internet Service provider and to have success in connecting to our Blackboard web site, but keep this in mind:
Return to Top I am not getting email from my instructor or classmates.Each student at WCCC has access to a free college email account. This service is not in Blackboard but can be found at MyWCCC at http://my.wccc.edu. Your username and password for MyWCCC is the same as Blackboard. When your Blackboard account is created, the email address listed is your MyWCCC email address. This email address is your username@my.wccc.edu - for example, doej@my.wccc.edu. Check your email account settings to see if email from your instructors and/or classmates is being placed in a Junk / SPAM folder or deleted. If you need help with your MyWCCC email account contact the WCCC IT Help Desk at 1.800.262.2103 Ext. 5921 or locally at 724.925.5921. Return to Top I am having trouble getting into my MyWCCC email account.For technical problems and questions about the the college's MyWCCC web based email system, contact support at 724.925.5921 or Toll Free 1.800.262.2103, Ext. 5921 (Monday - Thursday 8:00 am - 7:00 pm and Friday 8:00 am - 5:00 pm). For general information on your email account click here. Return to Top Contact information for WCCC Blackboard SupportIf your question regards course content, please contact your instructor. WCCC Blackboard Support is available from 8:00 am to 8:00 pm Monday through Thursday and from 8:00 am to 5:00 pm on Fridays.
Return to Top Chat will not work on my Macintosh.The Chat Room will not work in Internet Explorer on a Macintosh system. We recommend the use of the Safari browser. Click here to visit the Safari download web site Return to Top I'm having trouble entering text in a text box. (Turning off the Visual Text Box Editor)
Return to Top I am unable to use Blackboard with my mobile device.Blackboard is not optimized for mobile devices. Your web browser may be used to view and work in Blackboard, but we do not recommend using your mobile device for uploading Assignments, posting to the Discussion Board, and taking Assessments. The purpose for this is the possibility of Internet connection failure. |
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Last Updated
2/8/13
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Toll
Free 1.800.262.2103 ext 4144 or 4138 
