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blackboardsupport@wccc.edu
Toll
Free 1.800.262.2103 ext 4144 or 4138 Dial Direct 724.925.4144 or 724.925.4138
Technical Support — Index of Topics
Configuring Internet Explorer Version 7 (Includes setting Blackboard as an Approved Site)
Configuring Internet Explorer Version 6(Includes setting Blackboard as an Approved Site)
How do I know which version of Internet Explorer is on my computer?
Dealing with Pop-up Blockers (I can't open Blackboard from CampusConnections.)
The Blackboard web site seems to be down (I get a "page not found" or similar error).
I can log into Blackboard, but can't find my class.
I can't post anything to the class discussion board.
My professor wants files in RTF — what is that?
I am having trouble getting into the "Virtual Classroom" chat.
I am having trouble downloading and/or opening a file.
I was booted out of a test and Blackboard will not let me take it again!
I am using AOL despite all the warnings about doing so.
I am not getting email from my instructor or classmates.
I am having trouble getting into my CampusConnections email account.
Contact information for WCCC Blackboard Support
The text is too small to read on my computer screen.
Chat will not work on my Macintosh.
I'm having trouble entering text in a text box. (Turning off the Visual Text Box Editor)
How do I know which version of Internet Explorer is on my computer?
Internet Explorer version 8 is not a supported web browser and currently does not work appropriately with Blackboard. Please do not use.
There are a couple of ways to determine which version of Internet Explorer is on your computer. The quickest way is a visual check.
Internet Explorer Version 7 looks like this. The Menu Bar is not visible and there are tabs for each web page. Use the Page and Tool buttons to the right of the tabs to access options such as: Cut, Copy, Paste, Text Size, Pop-up Blocker, and Internet Options. Use the drop down arrow on the Printer button to access Page Setup. For help configuring and using Version 7 Click Here.
Internet Explorer Version 6 looks like this. To determine for sure if it is Version 6 or an older version, click on Help in the Menu Bar and then choose About Internet Explorer. In the window that appears look for a version number. For help configuring Version 6 Click Here.
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Dealing with Pop-up Blockers (I can't open Blackboard from CampusConnections.) View Video
WCCC now has something called Single Sign On. This means you have one username and password for CampusConnections and Blackboard. To login to Blackboard you must first login to CampusConnections. After logging into CampusConnections click on the Blackboard tab. Pop-up blockers must be disabled or turned off because Blackboard will open in a new window.
Determine which version of Internet Explorer is on your computer by clicking here. Then follow the directions to configure your version.
It is possible to have more than one pop-up blocker installed on a computer. For example, some anti-virus, spam, or firewall programs include pop-up blockers. There are even extra toolbars that can be added to Internet Explorer that contain pop-up blockers. Two of the more popular ones are Yahoo and Google. Click here for help with Google and click here for help with Yahoo.
Sometimes pop-up blockers can be temporarily turned off by holding down the CTRL or ALT key on your keyboard. Try holding down one of these keys while left clicking on the Blackboard tab in CampusConnections.
Or Right Single Click on the word Blackboard below the Blackboard tab then left click on Open in New Window in the shortcut menu that appears.
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The Blackboard web site seems to be down (I get a "page not found" or similar error).
Either you are not connected to the Internet or there may be problems on our end. To troubleshoot this error perform the following test. Are you able to gain access to http://cnn.com or another web site? If so, there may be problems on our end. Please call or email us right away. If you cannot reach CNN or other web sites then your connection to the Internet is not operating. Contact your Internet Service Provider.
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I cannot log into Blackboard.
Remember that you will not be able to enter your online course until the first day of classes.
See Getting Started for more information on your username and password.
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I can log into Blackboard, but can't find my class.
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Courses are not available until the first day of the semester.
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Online classes are listed on your schedule with a "W" suffix. For example, if you see ART_157_WA on your schedule then the class is offered online.
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For all other courses, contact the instructor to find out if Blackboard will be used as a supplement.
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Do you have a seat in the class? If you have been put on a "wait" list, your user account will become active in your online class only if and when a seat becomes available.
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There are two tabs in the upper left corner of the Blackboard screen after you login: WCCC and Courses. Try clicking on the Courses tab.
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I can't post anything to the class discussion board.
This probably means that your browser is out of date and cannot properly read the coding language in which online courses are written. To determine whether your browser might be the problem, see the Browser section of Basic Skill & Requirements. For step-by-step instructions go to How Do I?
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My professor wants files in RTF — what is that?
RTF stands for Rich Text Format; it is a universal word processing format. You can open an RTF file using most word processing programs (like Microsoft Word) and on any platform (PC or Macintosh). To save your work in RTF format, go to the File menu in your word processing software and choose "Save As." Use the drop down menu under the text box with the file name to select "Rich Text Format (RTF)." RTF files that contain images can get quite large. Saving the file as a Word file will actually make the file smaller.
NOTE: If you're using a Mac, follow these steps and then add .rtf to the end of the file name. This is necessary so that users on PCs will be able to open the file.
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I am having trouble getting into the "Virtual Classroom" chat.
Try the following remedies:
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An up-to-date version of Java is required. The screen that appears in Blackboard after clicking on Join for a Collaboration session includes a link to update Java if necessary.
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Pop-up blockers should be turned off.
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There are a number of firewall and anti-virus program settings that can prevent a Collaboration session from opening on individual computer
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I am having trouble downloading and/or opening a file.
There are a couple of different ways to open or download files, see the How Do I? on Downloading Files from Blackboard for more information.
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I was booted out of a test and Blackboard will not let me take it again!
Contact your instructor immediately to let he or she know what happened. Please read Strategies for Successfully Completing Online Assessments for more information.
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I am using AOL despite all the warnings about doing so.
You are very brave. It is certainly possible to use AOL as your Internet Service provider and to have success in connecting to our Blackboard web site, but keep this in mind:
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AOL does not always warn you before it drops your Internet connection.
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AOL's Internet browser is not compatible with Blackboard's software. Use a browser such as Internet Explorer for Windows, Mozilla Firefox 3 or Safari for Macs to access the World Wide Web
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I am not getting email from my instructor or classmates.
Remember that when your user name and password were created for Blackboard, your email address was listed automatically as your CampusConnections account. If you do not want email sent to your CampusConnections account, you can change your default email address in Blackboard. Go to the email section of Getting Started for instructions.
Check your email account settings to see if email from your instructors and/or classmates is being placed in a Junk / SPAM folder or deleted.
Are you using a Hotmail email account? Hotmail accounts may block emails sent from your instructor or classmates. Change your profile to your CampusConnections email address and use it for your classes.
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I am having trouble getting into my CampusConnections email account.
For technical problems and questions about the WCCC CampusConnections web based email system, contact support at ccsupport@my.wccc.edu or 724.925.4130 (Monday - Friday 8:30 am - 4:30 pm). For general information on your email account click here.
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Contact information for WCCC Blackboard Support
If your question regards course content, please contact your instructor.
WCCC Blackboard Support is available from 8:00 am to 8:00 pm Monday through Thursday and from 8:00 am to 5:00 pm on Fridays.
Email: blackboardsupport@wccc.edu
Dial Direct: 724.925.4144 or 724.925.4138
Toll Free: 1.800.262.2103 extension 4144
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The text is too small to read on my computer screen.
For help changing the text size in Internet Explorer 6 click here. For help changing the text size in Internet Explorer 7 click here. Not sure which version you have? Click here.
Mac Users
In the Menu Bar click on View and then Make Text Bigger.
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Chat will not work on my Macintosh.
The Chat Room will not work in Internet Explorer on a Macintosh system. We recommend the use of the Safari browser. Click here to visit the Safari download web site
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I'm having trouble entering text in a text box. (Turning off the Visual Text Box Editor)
If you are unable to enter text in text boxes then try turning off the Visual Text Box Editor. Follow these steps.
Step One: On the WCCC tab (before entering a class) click on Personal Information on the left side of the screen
Step Two: Select “Set Visual Text Box Editor Options”
Step Three: Choose Unavailable and finish by clicking on Submit.
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